Privacy Policy

Last updated: December 2025

1. Who we are

Tide (“the App”) is developed and sold by [Owner Name] (“we”, “us”). This policy explains what personal data is processed when you use our website or contact us.

2. What data we collect

2.1 In the macOS app

The Tide app runs locally on your Mac. It does not create an account, does not send usage data, and does not include third-party analytics or advertising. We do not collect or transmit any personal data from the app itself.

2.2 Contacting us

If you email us (for support or feedback), we receive:

• Your email address
• The contents of your message
• Any information you choose to include (for example, screenshots or logs you attach)

We use this information only to respond to your request and to improve Tide.

2.3 Purchases and licenses

Payments for Tide are processed by our payment provider, [Payment Provider]. To complete a purchase, [Payment Provider] collects the information required for payment and billing, which may include:

• Name
• Email address
• Billing address
• Payment details
• Transaction metadata (date, amount, currency, country, etc.)

We receive limited information from [Payment Provider], such as your email address and license status, so we can:

• Deliver your license/key
• Verify your purchase if you contact support
• Handle refunds or billing questions

We do not store or have access to your full payment card details. Please also review [Payment Provider]’s privacy policy at: [link].

2.4 Website hosting and logs

Our website is hosted by [Hosting Provider]. When you visit the site, standard server logs may record:

• IP address
• Date and time of request
• URL requested
• Basic browser information

These logs are used only to operate the website and to maintain its security.

2.5 Cookies

Our website uses only strictly necessary cookies (if any), for example to remember basic settings or to keep the site functioning correctly. We do not use cookies for advertising or cross-site tracking.

3. Legal bases and purposes

We process personal data only when necessary:

• To respond to your emails or support requests
• To process your purchase and manage licenses
• To operate and secure our website

4. Data retention

Support emails: kept as long as reasonably needed to handle your request and maintain support history.
Purchase records: kept for as long as required by accounting and tax law.
Server logs: kept only as long as necessary for security and operations.

5. Your rights

Depending on your jurisdiction, you may have rights to:

• Access the personal data we hold about you
• Request correction or deletion
• Object to or restrict certain processing

You can exercise these rights by contacting us at the email below. We may need to verify your identity before fulfilling a request.

6. Contact

If you have questions about this policy or your data, contact:

[Owner Name]
Email: support@tideapp.co